Consulting and Continuous Improvement
Very few organisations are known for their service excellence. Even fewer organisations have been able to use excellence as a business strategy. We help organisations detect areas of improvement and use Lean Methodology tools in order to implement the service strategically.
Lean methodology is used in the continuous improvement and quality area of a business. We have various tools developed that are based on the same principles of this methodology, so that the creation and implementation of excellence, as well as Customer Loyalty, is a process designed, planned and measured by the organisation.
We work together with clients to identify the actions required in order that Excellence is programmed into the organisation’s DNA, and ensure that it is transmitted to the employees and customers as our way of being. We study every case on an individual basis and create real and immediate solutions.
Our aim is to equip the organisation with the know-how and tools needed to be adept and autonomous on the road to excellence and customer loyalty.
We conduct Continuous Improvement events in the service area, some examples of which are:
- Customer Journey, Experience Mapping and Employee Journey creation event
- Expectation Management and Experience Management event
- Creation and communication of values
